Prices are tax included
15/6/20 - Collection
Collection from the warehouse is now available again. Please maintain your distance and wait for a member of staff to come out to you.
1/6/20 - Warehouse update
Due to a decrease in numbers of staff in the warehouse, processing times are delayed up to 7 working days, and we are unable to make adjustments to orders that are in processing. Please note wherever possible we bridge the gap. If your order is urgent please contact customer services who may be able to prioritise for you. Please note that delivery options do not affect processing times.
29/4/20 - Royal Mail Update
There is an increased risk of missed scans due to the pressure their staff are under, and they're very unlikely to be scanned at the Coventry depot. We have been advised that some deliveries are taking in excess of 5 days to be received. This can affect some tracking updates and may affect the shipping speed of your order, but this does not mean your order is missing.
Your understanding and patience in these unusual and difficult times are hugely appreciated.
Friday 17th April - We are currently experiencing some delays with Royal Mail deliveries due to the demands on their service at this time. We rely on their service to get your orders to you. We have been advised deliveries are taking in excess of 5 days to be received.
Update 9/4/20: PLEASE NOTE, DUE TO THE CURRENT CIRCUMSTANCES, WE ARE EXPERIENCING DELAYS OF UP TO 5 WORKING DAYS (while we do strive to aim for 2-3)
ALSO, INTERNATIONAL STATUS CHANGES DAILY. PLEASE CONTACT CS IF YOU ARE UNSURE
WE HAVE INTRODUCED A DPD CHOICE, THIS IS NOT EXPEDITED PROCESSING, ONLY A DIFFERENT COURIER. PLEASE CONTACT CUSTOMER SERVICES IF YOU REQUIRE ANYTHING URGENTLY
Update 27/3/20: Please appreciate we are able to remain open because of our size. Our staff are isolated and only working with people they have been working with for the past month. They are two teams and one team is made up of a household. They do not have contact with anyone else. We are extremely fortunate to have this ability.
Thank you for supporting us. We are still open for business until asked otherwise (please note, we will not be hiring any additional staff, in order to protect our existing workforce who have been practising isolation). We are in constant contact with our local council and if it is asked of us we will close. Until then, we online retail has been encouraged where it can be carried out safely. Our operation is small enough for us to operate safely within social distancing guidelines.
Please understand that all of us have children, including some with very small children, and those of us that work from home will be working slower and less than usual. This means there will be some interruptions and slowing of various services. We really appreciate your understanding at this time. Delivery times may also be interrupted. Orders are subject to longer processing times.
We have supplies of soap, cleaning products, and plenty of reusables that are essential during this time.
Where possible we are dropping prices on key items for surviving the time at home. These include (but are not limited to):