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Our COVID-19 Statement

25.11.20
We intend to remain operational throughout lockdown.

Please note that our utmost priority is the safety of all people involved behind the scenes. This includes our warehouse staff, which means we are unable to employ temporary or agency workers to cover shortfalls in staff due to unexpected events. As a result, there may be unexpected delays and we currently advise to allow a minimum of 5 working days for dispatch of your order. We are unfortunately unable to make any changes to orders once they are in processing so please be mindful when completing your order.

We will endeavour to contact if your order looks to be delayed further than the advised processing time, however, please do not wait if you need something urgently. Our Priority Shipping service is active, and our customer service can be reached at customer@yesbebe.co.uk. We encourage you to email if your order is urgent.

16.11.20
International Customers: We are very sorry, but due to the pressures the warehouse team is facing, we have disabled overseas shipping for orders outside of the EU. Please email customer@yesbebe.co.uk if an order is required urgently.

25.11.20
Please be aware that some Royal Mail sorting offices are experiencing delays, resulting in a slower movement of parcels. We encourage you to keep an eye on your tracking updates, and your parcel will be on its way to you as soon as possible. Unfortunately we cannot retrieve additional information regarding individual cases at this time. 
Delays are not uncommon during the festive period, but the current pandemic has put additional strains on their services. Your patience and understanding is appreciated. 

What we are doing for you

We have supplies of soap, cleaning products, and plenty of reusables that are essential during this time.

If there is anything you would like to see stocked or back in stock, please contact us immediately, but please understand that due to the time of the year, we may not be able to offer a date that we may receive the product(s). 

We also have a range of community groups, our largest being Yes Bébé Babble, we highly recommend joining for support with like-minded people in the same situation.

We also have an Arts & Crafts group and other community groups.

We have ideas on our blog. We have our Books Instagram and Facebook pages, our usual Instagram and Facebook pages, as well as our Twitter and Pinterest feeds.

We love to hear from you, so please do contact :)

Key Points

Customer Services

  • Our phonelines are now in operation but limited hours Mon-Fri 11am - 2pm. Please note that this is a one-woman operation and you may not always be able to get through right away. Please e-mail customer@yesbebe.co.uk if required. 
  • Priority Dispatch as an option on checkout is now enabled. If the order is urgent, please contact Customer Services by e-mail

The Warehouse

  • Collection from the warehouse is now available, but please wear a face covering and maintain social distancing when collecting. 
  • We are only a small team, all our warehouse staff are working parents, so with the unpredictable closure of school years and childcare bubbles, we may be working a different system which means we may not always have the same opening hours.
  • The warehouse is cleaned regularly, staff are washing their hands regularly and using hand gel.
  • Handovers with delivery parties is done without any need for contact.
  • Staff work shifts to prevent overlap and allow for deep cleaning.

Delivery Services 

  • Our couriers are practising social distancing during processing and deliveries. They will not collect signatures from customers whilst doing so and may photograph the parcel as proof of delivery instead.
  • There may also be some missed scans and delays during transit, but this doesn't mean your order has been lost.
  • Delays are to be expected during this unpredictable time, particularly with Royal Mail, so please be mindful of this and keep an eye on your tracking if applicable. 
  • Your patience is hugely appreciated during these times.

Anything we can help with, please let us know!

Stay safe, and love to you all x

Yes Bebe Team

03-11-20


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