(Page last updated 08:24 05/07/2024)

We currently advise to allow a processing time of around 2-4 working days* due to the volume of orders we are receiving during our Summer Shut Down Sale. Please be assured that our team is working very hard to get your orders on their way to you quickly and safely.

We appreciate your patience and understanding so much.

Please choose Priority Delivery if your order is required urgently.
Look out for the Priority Available badge. Unavailable for orders that include our Gift Wrap service.

*Excludes Marketplace items, pre-order items, and other items that note a different processing time.

Our Latest Dispatch & Delivery Updates

Please choose UK Priority Delivery if your order is required urgently.
Look out for the 'Priority Available' badge. Unavailable for orders that include our Gift Wrap service.

Remember to keep an eye on your tracking after your order is shipped to prevent you missing the delivery.
You can find your tracking in your dispatch email, in My Orders on your account, and by clicking View My Order in your original confirmation email.

We have access to the same information as our customers regarding tracking.
Please see our Dispatch & Delivery page for standard advised timeframes (and on this page for any advertised delays) if you are worried your delivery may be significantly delayed.

Royal Mail - UK

Delivery is typically within 2-5 working days after dispatch.

Please choose Priority Delivery or Courier Delivery for delivery with DPD's next working day service (some postcode exclusions apply).

For the latest list areas affected by Royal Mail delays, please click here and see Deliveries Today.

Royal Mail - Worldwide

Delivery is typically within 7-14 working days after dispatch, but varies from country to country.

For larger/heavier parcels, a courier service may be used.

Please click here to see information about Royal Mail delays on the International Incident Bulletin.

Bank Holidays 2024

Along with our warehouse and customer services being closed, there will be no collections or deliveries made by Royal Mail on the following days:

  • Monday 1st January - New Year's Day
  • Friday 29th March - Good Friday
  • Monday 1st April - Easter Monday
  • Monday 6th May - Early May Bank Holiday
  • Monday 27th May - Spring Bank Holiday
  • Monday 26th August - Summer Bank Holiday
  • Wednesday 25th December - Christmas Day
  • Thursday 26th December - Boxing Day