We aim to process worldwide orders within 2-4 working days, and we work with Royal Mail, DPD UPS, and DHL for worldwide shipments.
We offer flat rates at the checkout that vary according to the estimated weight of your order. This may not be accurate and we will contact you if there is an extra charge.
Small parcels of up to 1-2kg and within reasonable dimensions are typically dispatched via Royal Mail or UPS. If you would prefer to upgrade to a courier service, please contact customer services before placing your order.
We are unfortunately unable to make any changes to international orders once they have been made. If you wish to make any amendments, we will need to cancel your order so that you may reorder with the desired changes.
It is the customer's responsibility to follow up delivery information with their local partner courier or delivery service after it is handed over after Yes Bebe dispatches overseas orders. Your tracking details can be found on your dispatch notification email.
All international packages weighing over 1kg must have their shipping cost manually calculated by their volumetric weight by our warehouse team.
The final packaged size will be an important factor and not just the weight. For large orders especially, this may be significantly higher than that estimated at the checkout.
Unfortunately, once the shipping has been calculated by the warehouse team, we cannot make changes to the order and if the shipping cost quoted by customer services is not appropriate, we will refund your order. We're sorry for any inconvenience this may cause.
Our couriers aim to deliver parcels to Europe within 3-5 working days, and elsewhere within 5-7 working days. Please note that this is an estimate and not a guaratee, and they may be subject to delays.
Parcels will not be considered as lost until after:
Europe - 20 working days have passed after the expected delivery date
Elsewhere - 25 working days have passed after the expected delivery date