Returns

Please note, Yes Bebe Marketplace items cannot be returned to the Yes Bebe warehouse, please email the Customer Care Team for more details. 

Already emailed the Customer Care Team? You don't need to use the portal. Simply make your return following the guidelines and policy, and return your goods to us within 14 days of sending your email.

1. Use our Return Portal within 14 days of receiving your purchase to begin your return request.

2. Carefully package your return, and don't forget to include a note that states the order reference and/or RMA.

3. The return address is: Returns, Yes Bebe LTD, Unit 17A Torrington Avenue, Coventry, CV4 9HN

4. Mail your return within 14 days of your request being accepted. Don't forget to keep your proof of postage.

5. Your return will be processed and refunded within 14 days of receipt.

6. You will receive a confirmation via email while your return is being processed and refunded, but not upon receipt of your return.

These return guidelines will be emailed to you upon your Return Portal request being accepted, but please also read our Return Policy below.

Your statutory rights as a consumer are not affected if, for any reason, you wish to return goods purchased from Yes Bebe. 

You must submit your return request or intent to return email within 14 days of receipt, and mail your return within 14 days of request being accepted.

If you have emailed regarding your return, you must make your return within 14 days of your initial email.

If your purchase was dispatched directly from a supplier, please wait for Yes Bebe to confirm the return address as this may vary.

If you requested delivery to a local collection point, please note that the date of delivery to this location is the first day of your 14 days to notify us of your intent to return.

If you requested a redelivery, please note that the date of the final delivery attempt before the redelivery was arranged is the first day of your 14 days to notify us of your intent to return.

The goods must be in their original packaging*, and both the goods and their packaging must be in their original, unused condition with all relevant tags.

We encourage you to package your return appropriately as we will not be liable for any loss or damage that occurs during transit.

Please put the return address and your postage label on the outer packaging and not directly onto the product's own packaging. We may not be able to accept your return if the product's packaging is defaced.

The customer is liable to cover the cost of the return.

Yes Bebe cannot be responsible for any return processing delays caused by the order reference and/or RMA not being included in the return.

You must return goods to us within 14 days of your return request being accepted, and we do ask that they reach us in good, unused condition with all packaging and tags still intact. If returns are made out of the return period or not in new, resalable condition, we reserve the right to refuse the return of your goods and we will arrange for them to be returned to you at your expense.

Orders returned to sender (Yes Bebe) due to an incorrect address, parcel refusal, non-collection or failure to arrange a re-delivery will be considered a return and subjected to return postage charges. 

*Original packaging does not refer to the outer packaging used to package your order in. 

Any queries? Please don't hesitate to reach out to our Customer Care Team at customer@yesbebe.co.uk for help.

Please see here for our full terms & conditions.

There are some exceptions to our return policy for certain goods for reasons of health, hygiene safety and copyright.

We are unable to accept the return of the following goods if:

• They have been worn, used, damaged or soiled
• Their original packaging, tags, security seals or hygiene strips have been opened, damaged, removed or lost

1. Confectionary
2. Hats and hair accessories
3. Beds and bedding, including mattresses, blankets, and cushions
4. Underwear, swimwear and hosiery
5. Sanitary products, nappies and accessories
6. Cosmetics and personal hygiene products
7. Household cleaning products and accessories
8. Breast Pumps and accessories
9. Products that have been fully/partially assembled that arrived requiring assembly (eg. furniture)
10. Face covers (we are unable to accept any returns of these)
11. Gift wrapping service (this is a non-refundable service)

Please note, this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights. These expectations do not apply to goods that were received with damage or a fault. 

In the unfortunate event that you receive a incorrect or damaged goods, or your purchase develops a fault, Yes Bebe will endeavour to work with you to come to a resolution.

Incorrect or Missing Goods

If you are missing an item, or have received something that is incorrect, please email customer@yesbebe.co.uk within 7 days of receipt of your delivery.

Please state your order reference, and include a photograph of the incorrect goods (if applicable) and your paper invoice.

If you are experiencing missing goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.

Damaged Goods

If you receive goods that are damaged or faulty, please email customer@yesbebe.co.uk within 7 days of receipt of your delivery.

Please state your order reference, and include photographs that clearly demonstrate the damage/fault.

If you are experiencing damaged goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.

Please note, any attempt to make a repair without instruction or guidance from Yes Bebe and the manufacturer risks voiding the warranty.

If you experience accidental damage that is not covered by warranty or due to a fault, please feel free to reach out to our Customer Care Team as they would be more than happy to offer some repair advice!

If a product develops a fault after 30 days:

If a product develops a fault within the warranty period, but after 30 days of receipt, please email customer@yesbebe.co.uk.

Please quote your order number, state the nature of the defect and how it occurred, and attach clear photographs of this to the email. Failure to provide the relevant information will deem you have accepted the goods.

To claim a refund, you must return the faulty goods within 30 days of receipt.

If you do not return the faulty goods within 30 days of receipt, before you can claim a refund, Yes Bebe will endeavour to resolve the problem with a repair or replacement first.

Yes Bebe may require you to return the damaged/faulty goods. You will be provided with a free return postage label.

If a defect develops after the first six months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you.

Please see here for Which? consumer rights advice.

Our warranty is subject to the following conditions:

• The goods must be stored in appropriate conditions. We cannot be held responsible for faults or problems that arise as a result of them not being stored appropriately.
• We cannot be held responsible for accidental damage.
• You must notify us within 7 days of receipt of any missing, incorrect or damaged goods. Failure to notify us will deem you to have accepted the goods.
• You must share clear photographs of the incorrect or damaged goods, and of the outer packaging if this damaged too.
• Where you make a valid claim in respect of any incorrect, missing or damaged goods and Yes Bebe is liable, we will endeavour to resolve this for you as quickly as possible.
• Incorrect goods will be exchanged. Missing goods will be dispatched or refunded. Damaged goods will be fully or partially refunded, or exchanged.
• If you do not notify Yes Bebe accordingly, Yes Bebe shall have no liability for any defects and you shall be bound to pay for the goods.
• If you make an attempt to repair the product before you notify Yes Bebe, you risk voiding the warranty and Yes Bebe may have no liability for any defects and you shall be bound to pay for the goods.

Orders returned to sender (Yes Bebe) due to an incorrect address, parcel refusal, non-collection or failure to arrange a re-delivery will be considered a return and subjected to return postage charges. 

The Return Portal is only available for UK customers. Please follow the information in the Return Guidelines and Return Policy, and email customer@yesbebe.co.uk with your intent of return and any queries.